IBSELA LIMITED Terms of Service

These Terms of Service govern your use of the IBSELA LIMITED website, online shop, cash-and-carry premises and related services, and any order you place with us. They should be read together with our Privacy Policy, Return and Refund Policy and any delivery or collection information shown at checkout. By using our services or placing an order, you agree to these terms.

1. About us

IBSELA LIMITED is a company registered in England and Wales under company number 16194170.

• Registered office: 10 Devonshire Business Centre, Cranborne Road, Potters Bar, England, EN6 3JR
• Trading and contact address: Unit 7, 10 Advent Way, Edmonton, London N18 3AJ, United Kingdom
• Email: sales@ibsela.co.uk
• Telephone: +44 7704 874 564
• Website: https://ibsela.co.uk

2. Trade customers and consumers

We primarily operate as a cash-and-carry wholesaler of food, drink and related goods. A “trade customer” is a person or organisation purchasing wholly or mainly for business, resale or commercial purposes. A “consumer” is an individual purchasing wholly or mainly outside their trade, business, craft or profession.

If you are a consumer, nothing in these terms limits or excludes your statutory rights. If any provision conflicts with a mandatory consumer protection law, that law will prevail.

3. Eligibility and authority

You must be at least 18 years old to place an order. If you order for a business or other organisation, you confirm that you have authority to bind it to these terms. You must provide complete and accurate information and keep it up to date.

4. Customer accounts

You are responsible for keeping account credentials confidential and for activity carried out through your account. Please notify us promptly if you suspect unauthorised use. We may suspend or restrict an account where reasonably necessary for security, suspected fraud, misuse, non-payment or a material breach of these terms, giving notice where reasonably practicable.

5. Products and information

We take reasonable care to describe products accurately. Product images, packaging, colours, weights and dimensions are illustrative and may vary slightly. Manufacturers may change packaging or product information without notice, so the label supplied with the product is the current source of information.

Allergies and dietary requirements: Ingredients, allergens and nutritional information may change. Always read the product label when you receive and before you use or sell a product. Do not rely only on an online description. Contact us before ordering if you require further information.

We will not make a material substitution without your agreement. If an item is unavailable, we may ask whether you would like a substitute, partial fulfilment, a later supply or a refund for the unavailable item.

6. Prices, taxes and errors

Prices are those displayed or quoted when you place your order, subject to correction of obvious errors. Whether VAT or another tax is included or added, and any collection, delivery or other charge, will be made clear before you confirm an online order or on the applicable quotation or invoice.

If we identify a pricing or description error before accepting your order, we will tell you and offer the choice to proceed on the corrected basis or cancel. If you cancel after paying, we will refund the affected amount using the original payment method where reasonably possible.

7. Orders and formation of a contract

Your order is an offer to buy. An automated order acknowledgement confirms receipt but does not by itself mean we have accepted the order. A contract is formed when we expressly accept the order, take payment and confirm acceptance, dispatch the goods, or notify you that the goods are ready for collection, whichever first clearly indicates acceptance.

We may decline or cancel an order before acceptance because of stock availability, an obvious pricing error, delivery restrictions, suspected fraud or misuse, or an overdue trade account. If payment has already been taken for an order we do not accept, we will refund it promptly.

8. Payment

Payment must be made using a method we accept. Unless we have approved written credit terms, payment is due in full before collection or dispatch. Trade-account invoices must be paid by the date stated in the agreed written terms or invoice. Any interest or recovery charge for late business payment will only be applied where permitted by law and the applicable agreement.

You confirm that you are authorised to use the payment method supplied. We may carry out reasonable payment, identity and fraud-prevention checks.

9. Availability

All products are subject to availability. Stock shown online may change before an order is accepted. We will not supply a substitute or partially fulfil an order without your agreement where doing so would materially alter what you ordered.

10. Collection

Please collect goods within the agreed period and bring any requested order or identity information. Trade customers should check quantities, visible condition, packaging and date information at collection and tell our team immediately about any apparent discrepancy.

For trade customers, risk passes when the goods are collected by you or your carrier. For consumers, risk passes as required by applicable consumer law.

11. Delivery

Delivery options, charges and any estimated time will be shown or agreed before the order is accepted. Unless expressly agreed otherwise, delivery dates are estimates. We will notify you of a material delay and take reasonable steps to minimise it.

You must provide an accurate delivery address and reasonable safe access. We may charge a reasonable, disclosed redelivery cost if delivery fails because no authorised person is available or the information or access you supplied is inadequate. Consumers retain all mandatory rights relating to late or failed delivery.

12. Ownership and risk

For trade customers, ownership of goods passes only when we receive cleared payment in full for those goods, while risk passes on collection or delivery as described above. Until ownership passes, trade customers must keep the goods identifiable and properly stored. For consumers, ownership and risk pass in accordance with applicable law.

13. Food safety, storage and resale

After handover, you are responsible for following all label, storage, refrigeration, freezing, handling, use-by, best-before and recall instructions, maintaining any required cold chain and ensuring lawful resale. Trade customers are responsible for their own food-safety, traceability, labelling and resale obligations.

This does not remove our responsibility for goods that were faulty, unsafe or not as described when supplied, where the law makes us responsible.

14. Cancellations, returns and refunds

Our Return and Refund Policy forms part of these terms and explains how to report shortages, damage, faults and quality issues.

Trade cash-and-carry purchases are not normally returnable for change of mind unless we agree otherwise. Consumers buying at a distance may have a statutory right to cancel, generally within 14 days, subject to legal exceptions including certain perishable, personalised or sealed hygiene-sensitive goods. Your statutory rights for faulty, damaged, unsafe or misdescribed goods are not affected.

15. Promotions

Promotions are subject to their stated terms, dates and availability. Unless stated otherwise, offers cannot be combined, have no cash alternative and apply only to qualifying purchases made during the promotion. We will not retrospectively change the terms of an accepted order.

16. Acceptable use of our website

You may use our website only for lawful purposes. You must not attempt unauthorised access, introduce malicious code, interfere with the website, misuse accounts, place fraudulent orders, or copy or extract website data at scale without written permission. We may restrict access where reasonably necessary to protect customers, our systems or our business.

17. Intellectual property

The website, branding, text, graphics, photographs, product presentation and other content are owned by or licensed to IBSELA LIMITED and are protected by intellectual property laws. You may view and use the website for legitimate purchasing and internal business purposes, but you may not reproduce, sell, republish or commercially exploit its content without written permission.

18. Third-party services and links

Our website may contain links to third-party websites or services. They are provided for convenience and are governed by the third party's own terms and privacy practices. We are not responsible for third-party content or services except where the law says otherwise.

19. Privacy

We handle personal information in accordance with our Privacy Policy and applicable data-protection law. Please review the Privacy Policy for information about how we collect, use and protect personal data.

20. Our responsibility

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective goods where liability cannot lawfully be excluded, breach of your statutory rights, or any other liability that the law does not allow us to exclude or limit.

To the extent permitted by law, we are not responsible for loss caused by a customer's misuse, improper storage or transport, failure to follow instructions, unauthorised alteration or unlawful resale of goods.

For consumers, we are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible to consumers for business losses.

For trade customers, to the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business, opportunity, goodwill or anticipated savings, unless we expressly agree otherwise in writing. Nothing in this paragraph overrides a liability that cannot lawfully be excluded or limited.

21. Events outside reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control, but we will take reasonable steps to reduce the effect, notify affected customers where practicable and resume performance as soon as reasonably possible. Consumers may cancel and receive any refund required by law where such an event causes a substantial delay.

22. Product recalls and safety notices

If we or a manufacturer issue a recall or safety notice, you must stop using or selling the affected goods, isolate them, retain relevant batch information and follow the instructions provided. Trade customers should assist with traceability and notification through their supply chain where required.

23. Changes to these terms

We may update these terms from time to time for legal, regulatory, security or operational reasons. Changes apply prospectively and will be published on this page. Material changes will be highlighted where appropriate. An accepted order is governed by the terms in force when the contract was formed unless the law requires otherwise.

24. Suspension and termination

We may suspend or end access to an account or service for a material breach, non-payment, fraud, misuse or a serious security risk. Where reasonably practicable, we will explain the reason and provide an opportunity to remedy the issue. Ending access does not affect rights or obligations that arose before termination.

25. Complaints

Please contact us at sales@ibsela.co.uk or +44 7704 874 564 with your order number, invoice or receipt and a clear description of the issue. We will consider complaints fairly and respond as promptly as reasonably possible.

26. Governing law and courts

These terms and any dispute or claim are governed by the law of England and Wales. If you are a trade customer, the courts of England and Wales will have exclusive jurisdiction. If you are a consumer, you retain the benefit of any mandatory protections and rights to bring proceedings in the courts available to you under applicable law.

27. General

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect. A delay in enforcing a right does not waive that right. No person other than you and IBSELA LIMITED has a right to enforce these terms, except where the law provides otherwise.

28. Contact us

For questions about these terms, an order or our services, contact:

IBSELA LIMITED
Unit 7, 10 Advent Way
Edmonton, London N18 3AJ
United Kingdom
Email: sales@ibsela.co.uk
Telephone: +44 7704 874 564